The paradox of size

Large organisations are attractive for a number of reasons: they can attractive large scale investment, they can allocate significant resource to the development of new products and they provide economies of scale for the delivery of service. As a consequence they can attract large numbers of bright people capable of adding great value.

An unfortunate side-effect of scale is that these bright people can get locked into processes, procedures and systems that have not kept pace with the demands of customers.

Effective organisations learn how to utilise the skills and experience of their employees, particularly where they can learn rapidly from the ideas and insights of those with direct contact with customers.

Open Chord can help organisations of all sizes liberate the energies of their staff to improve customer experience by adopting new approaches to leadership, management systems and employee communication and engagement mechanisms.