Comments on: Feedback: your view is important, but not very http://www.openchord.co.uk/2007/10/16/feedback-your-view-is-important-but-not-very/ Reports and opinions on how to delight customers through superior service Mon, 06 Feb 2012 00:09:19 +0000 http://wordpress.org/?v=2.2.2 By: NickB http://www.openchord.co.uk/2007/10/16/feedback-your-view-is-important-but-not-very/#comment-9 NickB Tue, 16 Oct 2007 13:55:40 +0000 http://www.openchord.co.uk/2007/10/16/feedback-your-view-is-important-but-not-very/#comment-9 Well I can choose to watch other TV stations but as you point out John I am still a customer - I still pay for their services via the licence fee. However the quality of the reply does affect how I feel about and engage with that particular programme. Well I can choose to watch other TV stations but as you point out John I am still a customer - I still pay for their services via the licence fee.

However the quality of the reply does affect how I feel about and engage with that particular programme.

]]> By: John http://www.openchord.co.uk/2007/10/16/feedback-your-view-is-important-but-not-very/#comment-8 John Tue, 16 Oct 2007 13:39:05 +0000 http://www.openchord.co.uk/2007/10/16/feedback-your-view-is-important-but-not-very/#comment-8 Looks rather like an automated message to me. As you say it enough to put you off bothering next time. Unfortunately we can't choose not to be a BBC customer. Looks rather like an automated message to me. As you say it enough to put you off bothering next time.

Unfortunately we can’t choose not to be a BBC customer.

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