Comments on: Getting the basics right: a tale of two restaurants http://www.openchord.co.uk/2007/09/07/getting-the-basics-right-a-tale-of-two-restaurants/ Reports and opinions on how to delight customers through superior service Sun, 20 May 2012 09:02:39 +0000 http://wordpress.org/?v=2.2.2 By: NickB http://www.openchord.co.uk/2007/09/07/getting-the-basics-right-a-tale-of-two-restaurants/#comment-4 NickB Tue, 18 Sep 2007 14:49:25 +0000 http://www.openchord.co.uk/2007/09/07/getting-the-basics-right-a-tale-of-two-restaurants/#comment-4 I returned to Locale yesterday evening I have to report that they can deliver a superior experience. I was a meal where the amount of conversation vastly exceeded the amount of eating and drinking and, after a couple of hours, we were asked politely if we would mind moving to another table as they had a large party coming in who would use our table. We didn't mind at all - and were pleasantly surpised to discover that when we the bill arrived a small discount had been applied to our already fairly modest bill to compensate for the inconvenience. Smart move: we had already had a good experience - service was a great improvement on the previous visit - and now we had an unexpected bonus ensuring that I will return in future. I returned to Locale yesterday evening I have to report that they can deliver a superior experience. I was a meal where the amount of conversation vastly exceeded the amount of eating and drinking and, after a couple of hours, we were asked politely if we would mind moving to another table as they had a large party coming in who would use our table. We didn’t mind at all - and were pleasantly surpised to discover that when we the bill arrived a small discount had been applied to our already fairly modest bill to compensate for the inconvenience.

Smart move: we had already had a good experience - service was a great improvement on the previous visit - and now we had an unexpected bonus ensuring that I will return in future.

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